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Thread: Diamondback Release 5 Carbon

  1. #41
    MoJo Priest tdschnei's Avatar
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    Quote Originally Posted by olddbrider View Post
    That's cool of them to send out a new part quickly, but I would be a little concerned about the damage to the fork. It doesn't look like much now, but I could see you possibly running into trouble with Fox if you ever had a warranty issue with the fork. I think they have a pretty good reputation as far as customer service goes, but I've heard about warranties being voided for less serious things than that. Plus, you basically have a brand new bike with a dinged up fork now. I think I'd push a little harder for a replacement fork...
    Their claim was that the end cap was included with the bike, but when I pulled off the round packing piece that pushes into the endcap and protects the rotor during shipping, that the end cap must have pulled off with it. I found that hard to believe because the opposite side end cap definitely doesn't come off that easily. But because I had already thrown away all the packaging materials thinking the bike was good to go, I had no way of verifying that. Once I get the new end cap on I can see if the fork was bent.

  2. #42
    MoJo Priest tdschnei's Avatar
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    Gotten five rides on this thing. Absolutely love it. The drops on picnic feel like coming down on pillows and the bike corners so much better than my Camber. Lastly, the traction I'm getting from the Maxxis tires and the suspension is pretty great for getting up techy spots. The only issue I've had is that I'm still getting used to the shorter roll over I get from the 27.5 wheels. There are a couple spots on deception that i was rolling over with 29" wheels and have gotten stuck with this. Overall, I'm completely satisfied with my purchase.
    throet and Anita Handle like this.

  3. #43
    Ayatollah of Rock and Rollah mack_turtle's Avatar
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    this is the danger of direct-to-consumer bike companies. not to rag on you, tdschnei, but any bike mechanic worth a damn would have noticed that missing cap and saved you all the trouble. because companies like Diamondback are willing to take that risk, they end up with situations like this.

    I have offered multiple times in multiple venues to give riders' new bikes a once-over before they ride them, so that they can avoid stuff like this. no one has taken me up on it yet.

    heeey schonny boy, come to my garage so I can work on your bike. you can leave your pants at home. I'll bake you some cookies!
    Last edited by mack_turtle; 07-27-2018 at 03:05 PM.
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    won't you be my neighbor?

  4. #44
    MoJo Priest 4fun's Avatar
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    Quote Originally Posted by mack_turtle View Post
    this is the danger of direct-to-consumer bike companies. not to rag on you, tdschnei, but any bike mechanic worth a damn would have noticed that missing cap and saved you all the trouble. because companies like Diamondback are willing to take that risk, they end up with situations like this.

    I have offered multiple times in multiple venues to give riders' new bikes a once-over before they ride them, so that they can avoid stuff like this. no one has taken me up on it yet.

    heeey schonny boy, come to my garage so I can work on your bike. you can leave your pants at home. I'll bake you some cookies!
    My last 3 bike shop visits were for jobs that I could do, but did not want to do and I figured show my local bike shop some love! That resulted in my bike being out of commission for 3 1/2 out of the last 12 months. Even as slow an inept as I am, 3 week would have been the max out of service time had I done the work myself!

  5. #45
    Ayatollah of Rock and Rollah mack_turtle's Avatar
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    That is absurd. You need to find a new bike shop. There is no excuse for that kind of ineptitude from a shop.
    ATXZJ, redrider3141 and wheelza like this.
    won't you be my neighbor?

  6. #46
    MoJo Priest tdschnei's Avatar
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    Quote Originally Posted by mack_turtle View Post
    this is the danger of direct-to-consumer bike companies. not to rag on you, tdschnei, but any bike mechanic worth a damn would have noticed that missing cap and saved you all the trouble. because companies like Diamondback are willing to take that risk, they end up with situations like this.

    I have offered multiple times in multiple venues to give riders' new bikes a once-over before they ride them, so that they can avoid stuff like this. no one has taken me up on it yet.

    heeey schonny boy, come to my garage so I can work on your bike. you can leave your pants at home. I'll bake you some cookies!
    Funny you say that. I took it to BSS and they said the reason was what I had said in a previous response above about the wrong end cap being on that side when it was really just missing entirely.

    Agreed completely though. I didn't notice it when I put the wheel on, and then didn't make the connection until the rotor started rubbing for the third time. Definitely sharing part of the blame, if not all the blame, for this, but I'm fine with it. Bike rides like a dream now.
    mack_turtle, throet and SuperSlow like this.

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